Terms of service

Terms of Service

Effective Date: June 25, 2026

Welcome to Ice Bandana, operated by Indy Outfitters LLC. Throughout these Terms of Service, “we,” “us,” and “our” refer to Indy Outfitters LLC. By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You also agree not to interfere with the security, functionality, or operation of the website.

2. Products and Product Descriptions

We do our best to describe and display our products accurately, including product colors, patterns, features, materials, and intended uses. However, we cannot guarantee that your device’s display will show colors exactly as they appear in person.

Our products are designed for comfort and cooling during warm-weather activities, outdoor work, running, hiking, travel, and similar uses. Product performance may vary depending on temperature, humidity, ice amount, activity level, fit, and other real-world conditions.

We reserve the right to modify, discontinue, or limit availability of any product at any time.

3. Pricing and Availability

Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change prices, promotions, discounts, and product availability at any time without notice.

We may limit or cancel orders at our discretion, including orders that appear to be placed by resellers, distributors, or unauthorized parties.

4. Orders and Payment

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, shipping restrictions, or inaccurate customer information.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

5. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes stated on our website or at checkout.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs processing, incorrect addresses, or other factors outside our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

6. International Orders

For international orders, customers are responsible for any applicable customs duties, import taxes, fees, brokerage charges, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery may require additional customer information for customs clearance. Orders may be delayed, held, or returned if required customs information is missing or incorrect.

7. Returns and Refunds

Returns are handled according to our Return Policy, which is incorporated into these Terms by reference.

Our standard return window is 60 days from delivery. Customers are responsible for return shipping costs unless the return is due to a product defect, damage, incorrect item, or another issue caused by us.

If there is a product issue on our end, we’ll make it right.

8. Product Issues, Defects, and Order Problems

If your item arrives damaged, defective, incorrect, or has another issue, please contact us at info@indyoutfitters.com with your order number and a description of the problem.

Depending on the situation, we may offer a replacement, exchange, refund, store credit, or prepaid return label.

We reserve the right to request photos, return of the item, or other reasonable information to help resolve the issue.

9. Product Use and Safety

Our products are intended to help provide cooling comfort during warm-weather activities, outdoor work, exercise, travel, and similar uses.

This product is intended for cooling comfort only and is not a medical device. It is not a substitute for proper hydration, rest, shade, or other heat-safety measures. If you have a medical condition, sensitivity to heat or cold, or concerns about use, consult a qualified healthcare professional before using this product.

Use common sense when exercising, working, or spending time in hot conditions. Stop use if the product causes discomfort, irritation, restricted movement, or any other concern.

We are not responsible for injuries, illness, heat-related conditions, or other damages resulting from misuse of the product, unsafe activity, failure to follow care instructions, or conditions outside our control.

10. Care Instructions

Customers are responsible for following any care, washing, storage, and use instructions provided with the product or listed on our website.

Damage caused by misuse, improper washing, improper storage, excessive force, alteration, neglect, or normal wear and tear may not be eligible for refund or replacement.

11. Custom Orders

Custom, bulk, branded, or made-to-order products may be subject to separate terms, pricing, production timelines, proof approvals, and return limitations.

Unless otherwise stated in writing, custom products may not be eligible for return or refund unless they arrive defective, damaged, or materially different from the approved design.

12. Intellectual Property

All website content, including logos, product names, graphics, photos, videos, text, designs, and other materials, is owned by or licensed to Indy Outfitters LLC and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our content without our written permission.

13. Reviews, Comments, and User Submissions

If you submit reviews, comments, photos, testimonials, feedback, or other content to us, you grant us permission to use, reproduce, edit, publish, and display that content for business, marketing, and promotional purposes.

You agree not to submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing, or otherwise inappropriate.

14. Third-Party Services and Links

Our website may include links to third-party websites, tools, apps, payment processors, shipping carriers, social media platforms, or other services.

We are not responsible for third-party websites, services, policies, actions, or content. Your use of third-party services may be subject to their own terms and policies.

15. Accuracy of Information

We try to keep information on our website accurate and current, but errors may occur. We do not guarantee that all product descriptions, pricing, availability, shipping estimates, promotions, or other content will always be complete, accurate, or error-free.

We reserve the right to correct errors, update information, or cancel orders affected by errors.

16. Prohibited Uses

You agree not to use our website or services to:

Violate any law or regulation
Infringe on our intellectual property or the rights of others
Submit false, misleading, or fraudulent information
Upload viruses, malware, or harmful code
Interfere with website security or functionality
Harass, abuse, defame, or harm others
Attempt unauthorized access to our systems
Use our website or products for unlawful purposes

We reserve the right to terminate or restrict access to our website or services for violations of these Terms.

17. Disclaimer of Warranties

Our website, services, and products are provided “as is” and “as available,” except as expressly stated in our policies or required by law.

We do not guarantee that our website will be uninterrupted, secure, error-free, or available at all times.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of Liability

To the fullest extent permitted by law, Indy Outfitters LLC shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, services, or products.

Our total liability for any claim related to a product or order shall not exceed the amount paid for the product giving rise to the claim.

Some states do not allow certain limitations of liability, so parts of this section may not apply to you.

19. Indemnification

You agree to indemnify and hold harmless Indy Outfitters LLC and its owners, employees, contractors, partners, suppliers, and affiliates from any claim, demand, loss, liability, or expense arising from your violation of these Terms, misuse of our website, misuse of our products, or violation of any law or third-party rights.

20. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the State of Indiana, without regard to conflict of law principles.